CALISTA NWAIGWE
Aspiring Professional | Customer Service & Technical Support
No. 28 Akinola Street, Cele Egbe, Lagos., Lagos, NG.About
Highly motivated and adaptable professional seeking to leverage foundational technical knowledge, strong communication, and proven customer service skills in a dynamic establishment. Eager to contribute to organizational objectives through efficient operations, problem-solving, and a commitment to continuous learning and growth. Aiming to apply a blend of technical aptitude and customer-centric experience to drive positive outcomes.
Work
Lagos, Lagos, Nigeria
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Summary
Delivered high-quality customer service in a lounge setting, enhancing guest satisfaction and supporting operational efficiency.
Highlights
Managed multiple tables simultaneously, ensuring timely service and accurate order fulfillment for up to 15 tables per shift.
Enhanced guest experience by anticipating needs and providing proactive service, resulting in positive feedback.
Processed payments accurately and efficiently, handling cash and card transactions with precision.
Assisted in inventory management and restocking supplies, contributing to seamless service operations.
Lagos, Lagos, Nigeria
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Summary
Provided exceptional dining service to guests, ensuring a positive and efficient experience in a fast-paced hospitality environment.
Highlights
Served an average of 50+ customers per shift, efficiently managing orders and delivering food and beverages promptly.
Maintained high standards of cleanliness and organization in dining areas, contributing to a welcoming guest environment.
Addressed guest inquiries and concerns professionally, resolving issues to ensure positive dining experiences.
Collaborated effectively with kitchen and bar staff to ensure accurate order delivery and smooth service flow.
Lagos, Lagos, Nigeria
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Summary
Delivered professional make-up services, enhancing client appearance for various occasions while ensuring high levels of satisfaction.
Highlights
Provided personalized make-up consultations and applications for over 100 clients, achieving a high rate of client satisfaction.
Maintained a hygienic and organized workstation, adhering to industry standards for cleanliness and product management.
Developed expertise in various make-up techniques and product knowledge, adapting styles to meet diverse client preferences and skin types.
Managed client appointments and inquiries efficiently, contributing to smooth daily operations.
Lagos, Lagos, Nigeria
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Summary
Supported technical operations and system maintenance, leveraging foundational engineering principles to ensure optimal performance and user satisfaction.
Highlights
Performed routine system diagnostics and troubleshooting, resolving an average of 5-7 technical issues daily to minimize downtime.
Assisted in the installation and configuration of hardware and software, ensuring seamless integration for new setups and upgrades.
Provided technical support to users, effectively communicating complex solutions and improving user understanding of system functionalities.
Contributed to maintaining network stability and security protocols, enhancing overall system reliability.
Languages
English
Igbo
Skills
Communication
Excellent Communication Skills, Client Relations, Interpersonal Communication, Active Listening, Customer Service.
Analytical Skills
Problem Solving, Data Analysis, Critical Thinking, Troubleshooting, Diagnostic Skills.
Technical Support
Hardware Installation, Software Configuration, System Diagnostics, Network Maintenance, Technical Troubleshooting.
Customer Service
Client Satisfaction, Guest Relations, Order Management, Service Delivery, Complaint Resolution.
Hospitality Operations
Table Service, Payment Processing, Inventory Management, Cleanliness Standards, Team Collaboration.
Make-up Artistry
Client Consultation, Cosmetic Application, Product Knowledge, Hygiene Standards, Artistic Application.
Interests
Hobbies
Listening to Music, Reading.
References
MRS. JOY
Tel: 08125266148